Shipping & Delivery
Shipping and Delivery Information
DELIVERY SERVICE
We offer free of charge delivery. We make sure that a professional team delivers your product of two people who will place the fridge in a ground floor room of your choice, unpack the wine fridge and remove excess packaging.
If you need your wine cooler to be delivered up or down flights of stairs, or if you know of any obstacles that could impede the delivery team, please advise us as soon as possible to discuss the specific circumstances of your delivery. By doing this, our delivery teams can arrange to bring the right equipment to install your new wine cooler correctly.
Delivery Times
Delivery times can vary by product, and typical delivery times appear on this website's product pages. We aim to deliver wine coolers within 2-5 working of the order if already in the UK. Some products may need importing from Europe, in which case delivery can take up to 15 days.
Deliveries are usually Monday to Friday between 9:00 am to 6:00 pm. If you need a particular delivery slot, we can provide this for an additional surcharge of £35+VAT.
We will keep you informed and updated on estimated delivery times and kept up to date with the movements of your fridge via email or text message.
We will advise you of your delivery date in advance, and on the day of your delivery, your delivery driver will call to give you notice of their arrival.
Obstructions or Remote Deliveries
If you require your wine cooler delivery to an address that is difficult to access - for example, narrow roads, staircases etc. - please get in touch with us as soon as possible so e can arrange the best possible solution for your successful delivery.
If it is necessary to use special equipment, such as a stair-walker, or there is a need to hire a smaller van for the delivery, then a surcharge for the delivery may be levied.
We will always inform customers with obstructed or remote deliveries of the potential for extra fees, including their cost before delivery, if they have advised us beforehand of the potential difficulties. These customers are under no obligation to keep the order if they do not agree to accept the incremental delivery fees.
Damaged Items
We endeavour the deliver your wine fridge in perfect working order without defects. Nevertheless, it is essential that you inspect the item upon delivery, and if you notice damage, do not sign for the wine fridge and contact us immediately.
Unsuccessful Deliveries
It is the client's responsibility to be present for the delivery and sign for the goods delivered. We will notify the customer of the delivery date in advance and the exact time on the day of delivery. If the client is not present, we will charge an aborted delivery fee of £160 + VAT and the delivery will not be attempted again until the fee is paid.
RETURNS FOR WINE COOLERS
Please ensure that when you order your wine cooler, you have confirmed that the size and dimensions will fit your allotted space.
We also ask that you inspect the wine cooler on delivery and check the outside, inside, and door of the unit to check for any damage while the delivery men are still on the premises and contact us immediately if you are unhappy with the condition of the wine cooler.
Unwanted Items
If you have requested an item that does not fit your allocated space or if there is an unexpected difference in the product, please contact us within 14 days of purchase to arrange a solution. Do not turn on or use the wine cooler during this time, and we will arrange for a return.
If this item is a bespoke item where a modification has been requested, we cannot accept returns for any other reason than a faulty wine fridge.
All unwanted items must include:
- Product(s) returned in original condition
- Original packaging
- All accessories and materials must be included.
If the item is used, we cannot accept a return as unwanted without fault. In this case, we will work with you to find a suitable solution, but we will reserve the right to levy the cost of the goods (which can be approximately 50% of the product value) from the refund and charge you for the return shipping costs.
Damaged or Faulty Products
We ask that you make sure your check your wine cooler upon delivery, and if you notice any damage, report this immediately, preferably while the delivery team is still on the premises.
If you miss the damage on delivery, then report any damage to us within 48 hours so we can process this claim with the courier directly.
If you fail to report the damage to us within 48 hours, we cannot guarantee a successful claim. We will, nevertheless, work with you to find the best possible solution.
If your product arrives incomplete or missing parts, we will opt to send you the missing parts and a technician to fit them.
Should your wine cooler develop a fault within the first 30 days, you are eligible for a full refund or replacement or free repair, depending on the situation. VinCooler will make this decision.
Outside of the standard 30 day returns period, the manufacturer has the option to repair or replace the item, in line with the Consumer Rights Act and Sale of Goods Act. It is up to them as t which option they choose. We will support the customer throughout the entire process.
Return Shipping Costs
If you choose to return your wine cooler, we will charge shipping costs due to the size and weight of these items.
Please get in touch with us, and we will arrange the shipping for you by using our logistics partners.
Return costs range from £75+VAT to £185+VAT, depending on your returned item's size, weight, and location.
Cancellations:
Depending on where the order is in the delivery process, it may be possible to cancel with no charge. If you cancel while your wine cooler is in active shipment, then you will be subject to a delivery fee back to our suppliers' depot of between £75+VAT to £185+VAT.
If you want to cancel, it is best to do so as soon as possible by emailing us at sales@vincooler.com or using the chat option on this page.
Contact Us
Call us on 0203 746 4887
Email us sales@vincooler.com